Geotab Introduces Work Order Management and Fault Code Enrichment to Help Fleets Reduce Cost and Downtime

GEOTAB CONNECT - ORLANDO, FL (February 26, 2025) - Rising maintenance costs and unexpected breakdowns continue to challenge fleets, making operational efficiency more critical than ever. Geotab Inc. (“Geotab”), a global leader in connected transportation solutions, is introducing Work Order Management and Fault Code Enrichment within the Geotab Maintenance Center to help fleet managers reduce downtime and manage maintenance costs more effectively.

With the number of fleet management systems in Southeast Asia expected to grow at a CAGR of 13.7%, from 2.8 million units in 2023 to 5.4 million by 2028, fleet operators are placing a greater emphasis on vehicle maintenance to control rising costs and minimize disruptions. Increased competition in the transportation and logistics sector, coupled with high road congestion, has made predictive maintenance and fleet management solutions essential for reducing downtime and improving operational efficiency.

“Fleet maintenance is a major cost driver, and unexpected breakdowns can significantly impact operations. With the new solutions added to the Geotab Maintenance Center, we are equipping fleet managers with the tools they need to make data-driven decisions, reduce unplanned downtime, and optimise maintenance workflows,” said Sabina Martin, Vice President of Product Management.  “We expect that Work Order Management and Fault Code Enrichment,  will help fleets move from reactive to predictive maintenance—improving efficiency, lowering costs, and keeping vehicles on the road.”

Work Order Management

The first feature introduced in the Maintenance Center is Work Order Management. The solution allows fleet managers to streamline maintenance tasks through the centralised hub in MyGeotab. By consolidating scheduling, tracking, and reporting in one place, fleets can replace manual record-keeping and disconnected systems with a more efficient digital workflow. Key benefits include:

• Centralised Management: Track all maintenance activities in one location, eliminating the need for multiple apps.
• Operational Efficiency: Convert maintenance requests into work orders, monitor active work orders, and analyse costs and downtime metrics.
• Predictive Maintenance: Leverage Geotab’s predictive analytics to identify vehicles at risk of failure and schedule preventative maintenance before costly issues arise.

Fault Code Enrichment

Geotab’s Fault Code Enrichment, powered by Noregon, enhances fault data analysis by providing actionable insights into fault severity, recommended actions, and potential component impact. This feature offers fleets even more precise and timely insights. Key benefits include: 

• Fault Prioritisation: Identify and address high-impact faults first to prevent costly failures.
• Detailed Fault Insights: Gain access to enriched data, including severity ratings, updated descriptions, and recommended next steps.
• Fleet-Wide Visibility: Standardised fault insights across multiple vehicle manufacturers provide a unified view of maintenance needs.

Noregon’s expertise in diagnostics powers the Fault Code Enrichment feature. By integrating Noregon’s insights within MyGeotab, fleet managers gain a structured action plan based on fault severity and operational impact.

“Fleet managers need to distinguish between minor issues and those that could lead to a breakdown or compliance violation,” said Sandeep Kar, Chief Strategy Officer at Noregon. “Fault Code Enrichment provides a clear roadmap for when immediate action is necessary versus when an issue can be addressed during scheduled maintenance. This ensures fleets can allocate resources efficiently while keeping vehicles on the road.”

Noregon’s recommendations guide fleet operators by indicating whether a driver should address an issue immediately, monitor it at the next stop, resolve it during a scheduled maintenance check, or safely continue driving. This level of insight reduces unnecessary workshop visits while ensuring critical faults receive immediate attention.

Expanding the Geotab Ecosystem

The Geotab Maintenance Center complements Geotab’s growing suite of Centers, including the recently launched Geotab Sustainability Center and the Geotab Safety Center.  Together, these solutions provide fleet managers with the tools to optimise costs, improve safety, and meet sustainability goals on a unified platform.

For more information about the Geotab Maintenance Center, please visit: 

https://www.geotab.com/apac/fleet-management-solutions/fleet-maintenance/