Geotab Customer Onboarding and Success
Customer empowerment for small fleets.
Proactive customer onboarding and success
Learn, solve issues, and deepen your understanding of the product. From day one as a Geotab User, customers have access to a wealth of resources that are continuously updated and available 24x7.
Learn at your own pace
With Geotab, you get the help, support, training, and knowledge you need — when you need it. This technology-driven training and nurture experience has been specially designed for small fleet customers.
24/7 training resources
- Best practices and pro tips from the Geotab Success Team
- Onboarding/self-training assets
- In-application onboarding
- Troubleshooting
- Peer support via the Fleet Success Group in the Geotab Community
- Ask-the-Expert Sessions
- Targeted onboarding/nurture email journeys
Streamlined training and communication
Greater flexibility and more ways to connect.
Automated email journeys
Pre-set email workflows to guide users step-by-step through the onboarding phase.
Learning Hub
Get new users up-to-speed quickly with how-to’s and training videos available 24/7.
Webinars and Podcasts
Segment-specific programming for small and midsize businesses and other fleets.
Peer support
Connect customers with a success group of over 600 peers, moderated by Geotab experts for answers to questions and best practices.
“Ask-the-Expert” sessions
Opportunity to meet with a Geotab expert who will field questions in a live Q&A.
Coming soon
In-application onboarding and ongoing nurture pathways.
Join the Community
Find answers to your questions, get help from colleagues and Geotab experts and build your knowledge.